Return Policy

We want every customer to be happy with their purchase and aim to provide a flawless customer experience.
If you want to return an item purchased on nue-studio.com, please request a return authorization at This email address is being protected from spambots. You need JavaScript enabled to view it..
You will get the form and the shipping address for returns.
 
We accept returns within 14 days of the delivery date.
 
All returns must be shipped to us within 5 working days of the request approval. The merchandise must be in its original condition with the original packaging and tags attached, including our "DO NOT REMOVE" hangtag. Items worn, used, altered, or damaged are not eligible for return. Shipping and handling charges are non-refundable. We do not provide shipping labels for international returns or exchanges. The customer is responsible for return shipping costs.
 
Kindly note that items purchased at a 30% or more discount are considered Final Sales and cannot be returned for a refund.
 
An independent examination is carried out if a dispute arises about the product's use. Nué reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be returned to you at your own expense, and a refund will not be issued. Please note that the sender bears the costs and risks on the return of items.

 

Refused Delivery

If an order is refused at delivery, the customer will not be refunded shipping costs. Customers still wanting to receive their order must cover the new shipping label.  Please carefully review your order before shipment.

 

Exchanges

If you want to exchange an item for a different size or color, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to check product availability. If the item is available, we will hold it for you, and as soon as we receive your return, we will ship it to the specified address.
Kindly note that items purchased at a 30% or more discount are considered Final Sales and cannot be returned for a refund.

 

Damaged/Incorrect items

If you receive an item that is defective, damaged, or incorrect, you must notify us via email within 3 business days of receiving the merchandise. We'll send you a shipping label to return the merchandise. Once you receive the label, please return damaged items with the original box and packaging. A replacement will be sent, if available, upon receipt. We will not accept items damaged due to the customer's negligence.

 

Refund

Please allow up to 5 business days for refunds to be processed once our warehouse has received your return. Refunds will be credited back to the original form of payment.
For more information on making an international return, please email This email address is being protected from spambots. You need JavaScript enabled to view it..